Transport & Logistics

Tamex Transport

Transport company unifies the customer experience across multiple freight and logistics workflows.

  • Custom Web App

    Web Components, Single Sign-On (SSO), Microsoft ASP .NET

  • Cloud Security

    Hosted in Microsoft Azure with enterprise-grade data security

  • Automation of Logistics & Freight

    Account management, authentication, design systems, booking and logistics management

Case Study

Soda Digital consolidates logistics operations in an integrated web portal for single touch-point freight management.

Tamex Transport is an express parts and medical supplies specialist delivering freight throughout NSW, Southern QLD and Victoria. Despite a minimum standard of 99% for DIFOT delivery, the company’s online systems for booking and logistics management were not matching this same level of excellence.

Simply put, the experience of booking and managing freight deliveries was jarring because business processes were siloed in independent custom software systems. The goal was delivering a seamless workflow that would provide everything a customer needs in one consistent UI and system, delivering a better customer experience overall. Soda Digital was engaged to develop a web portal that would unify these disparate online systems.

Challenges of the project would include stakeholder management and coordinating internalindependent custom software systems staff as well as a collection of external technology suppliers.

We began the project with a discovery process, interviewing end users and technology suppliers to understand the business as a first priority. From our investigation, optimal user journeys were mapped and redesigned across the Tamex workflow of different systems and freight and logistics.

With a solid foundation in place, Soda Digital developers went to work on the custom solution. Everything from authentication and authorisation systems, through to reporting and workflows, were consolidated in the one instance.

The outcome is everyday workflows such as making a freight booking have been streamlined for ease of use in a consistent online experience.

Where previously customers and internal staff would have to log in multiple times to access business functions, they now log in only once using Single Sign On (SSO) – across permission levels and multiple systems. Working within the centralised system and UI, users can access personalised dashboards, view personalised rates, check invoices, search connotes, and chase up proof of delivery.

Tamex Transport now has a customer-focused online portal that brings together all the different elements in a logistics workflow, in a single, consistent ecosystem.

Modern Transport Operations

Full-Featured Solution

A full range of logistics operations were integrated with modern components for the optimal user experience, from bookings through to POD retrieval. The changes enable Tamex Transport to provide company unique functionality to specific client views based on permission settings.

Project Screenshot

Design System

A custom design system with shared components and consistent UI was implemented collaboratively across systems in a coordinated upgrade that was designed and guided by Soda Digital.

Project Screenshot

Cooperative Working Style

At Soda Digital, we thrive on collaboration. The portal was developed in an organised and collaborative way, and was built on modern Lean and Agile software development methodologies.

What Our Clients Say

The TAB My Agency application is a huge success, paying for itself in the first year of operation — plus all the time we've all saved.

Tim Platt

Tim Platt

NSW TAB Agents

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